Help center
Direct answers to the problems travelers actually hit. Every article starts with the fix. If you get stuck, email support@esimion.com and include your order reference. It starts with ESM- and is in your emails from us. Haven't bought yet and wondering if your phone qualifies? Start with the device check.
Most installs fail for one of three reasons.
My eSIM installed but I have no data
Turn on Data Roaming for the eSIM line.
Why does data roaming need to be on?
Because that is how a travel eSIM connects.
Skip it.
Check your spam or junk folder first, then search your inbox for eSIMion or for ESM, the start of your order reference.
What happens when my data runs out?
Data simply stops.
What happens when my plan expires?
When the validity period ends, data stops.
Do I keep my number? Can I call and text?
You keep your number.
Can't find your problem? Email support@esimion.com with your order reference (it starts with ESM-).